PALM BEACH STORE & ONLINE POLICY

Returns & Exchanges :(STORE & ONLINE)

Our Returns policy lasts 15 days.

Any returns must be made within 15 days from the date of delivery of the items purchased online.

 After this date we cannot receive returned items. 

Therefore, if you have an issue with an item received, kindly contact us before returning it within 15 days after delivery.

Email your query to: shop@oliviapreckel.com or to the Palm beach store 

Items returned must be tagged as received, unwashed and unworn.

To be eligible for a return, your item must be unused and in the same condition that you received it. 
It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.  

Shipping return:
To return your product we will provide shipping instruction when you send us an email to: shop@oliviapreckel.com

or contact us at   tel. 1 (561 ) 619-7692

Please note that your postage costs are non refundable.
You will be responsible for paying for your own shipping costs for returning your item. 
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 
We don’t guarantee that we will receive your returned item.

General questions?

Please email shop@oliviapreckel.com or

contact us at  tel. 1 (561 ) 619-7692  and we will assist you with any further questions or concerns you may have.

STORE CREDIT ONLY & EXCHANGES

Refunds for store credit only (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your item for store credit only.

If you are approved, then your refund will be processed, and a store credit will automatically be applied under your name, which you can redeem in a year.

Sale items: (if applicable)
** Please note All Items on Sale are final and are non-refundable **

Exchanges: (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@oliviapreckel.com